Frequently Asked Questions

Do you offer a free trial?

We currently do not offer a free trial. However, our team will take you through an in-depth free demo of Traede and show you how we can help you optimize your sales.

What is pro support?

With pro support, you enjoy phone, e-mail and chat if you ever need support or have any questions related to the product. We do our best to get back to you as soon as possible during working hours.

What is onboarding?

After purchasing Traede, you will be assigned your own on-boarding partner. They will help you setup the software for your organization, helping you import your products and customers into the platform. Additionally, your team will be trained to use the platform, so that everyone in your business can benefit from Traede from day one. 

What integrations do you offer?

We integrate to most used ERP systems and also have an open API which enables other systems to integrate with Traede. Additionally, we have a standard integration to E-conomic which works for everyone that uses it, including the inventory module. For more detailed information about all our integrations, click here.

What is an agent license?

An agent license enables you to invite your global sales agents to your Traede account. Agents only have access to their own customers and orders.

How long are your contracts for?

Our contracts have a binding period of 12 months and you can choose to pay either monthly or annually. If you choose to pay annually you get a 20% discount.